Return Policy

This return policy applies to machines, parts and supplies purchased directly from MakerGear

Return Policy for M2s and M3s:

Two weeks from delivery - the machine needs to be returned in the original packaging and in new condition.  There will be a charge if we have to send out packaging or if the printer is not returned in the original packaging. Shipping costs will not be refunded. Buyer is responsible for return shipping. You must contact us for an RMA before returning the unit.

Return Policy for Ultra Ones:

Two weeks from delivery - the machine needs to be in the original packaging and in new condition.  There will be a charge if we have to send out packaging or if the printer is not returned in the original packaging. Shipping costs will not be refunded. Buyer is responsible for return shipping. You must contact us for an RMA before returning the unit.

Return Policy for Other Items:

Two weeks from delivery for unused items in new condition. Filament must be unopened and unused. Shipping costs will not be refunded. Buyer is responsible for return shipping. You must contact us for an RMA before the return.

Contact returns@makergear.com